Pick a Pic ships to any part of the world. The time of delivery and respective cost depends on the delivery address.
Deliveries in Portugal are done by CTT and for the remaining countries by Chronopost.
|Portugal Continental||1 to 3 days||4,50 €|
|Portugal Islands||4 to 6 days||5,00 €|
|Europa & UK||4 to 6 days||15,00 €|
|Rest of the world||6 to 8 days||25,00 €|
Cost with duties is not contemplated and are the clients responsability
After finalizing your order, you we will receive an email confirmation.
Your order may take up to 48 hours to be processed.
Pick a Pic shall not be liable for any default, or delay in performing, of any obligation due to an event out of our control.
Any claim of non receiving of an order must be made within a maximum period of 30 days from the date of the shipping of the order. After this period, Pick a Pic can not be held responsible for the loss of the same.
Pick a Pic accepts payments by VISA, Mastercard, PayPal and you can also pay within 24 hours after finalizing your order, by using an ATM Reference. After this period your order will be cancelled.
Important: All transactions are made in Euro currency. The conversion rate to other currencies is based on the exchange rate in effect on the date of the transaction.
All payments are secure.
Exchange and Returns
If you are not satisfied with your order, you may exchange or return it within 15 days from the date of the receipt of your order.
- if you want to exchange or return any item please send us an email with your order confirmation number, the reason for your returns and the items you wish to receive in Exchange (should this be the case).
- you can also process your returns and exchanges via our website using your order confirmation number.
Please ship your returns to:
Pick a Pic
Avenida da Torre de Belém, 19 - 2ºFte
1400- 342 Lisboa
- The item(s) must be in perfect and unused conditions
- Refunds will be made in the original form of payment and can take up to two weeks from the time when the items are received back by Pick a Pic
- The shipping cost of the returned items are of the clientes responsability
- It is not possible to return a gift, only possible to Exchange for an item(s) in the same value or higher and in the maximum period of 15 days
Canceling your order before shipment
You may cancel your order if it has not yet been shipped. If you wish to cancel your order, please contact Pick a Pic to confirm if this is still possible to be done.
To receive information and news about Pick a Pic.
If you are interested in receiving all information and news about Pick a Pic, you can subscribe our newsletter on the home page.
Management of disputes
In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel.: 213 847 484;
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Tel.: 218 807 000 / 218807030;
E-mail: firstname.lastname@example.org; email@example.com
For more information please see Portal do Consumidor at www.consumidor.pt