CUSTOMER SERVICE

Shipping, Payments, Returns and Exchanges


Shipping
Pick a Pic ships to any part of the world. The time of delivery and respective cost depends on the delivery address.
Deliveries in Portugal are done by CTT and for the remaining countries by Chronopost.

 
Destination Delivery time Cost
Portugal Continental 1 to 3 days  4,50 €
Portugal Islands 4 to 6 days  5,00 €
Europa & UK 4 to 6 days 15,00 €
Rest of the world 6 to 8 days 25,00 €

 

Cost with duties is not contemplated and are the clients responsability

 

After finalizing your order, you we will receive an email confirmation.
Your order may take up to 48 hours to be processed. 
Pick a Pic shall not be liable for any default, or delay in performing, of any obligation due to an event out of our control.
Any claim of non receiving of an order must be made within a maximum period of 30 days from the date of the shipping of the order. After this period, Pick a Pic can not be held responsible for the loss of the same.
 

Payment
Pick a Pic accepts payments by VISA, Mastercard, PayPal and you can also pay within 24 hours after finalizing your order, by using an ATM Reference. After this period your order will be cancelled. 
Important: All transactions are made in Euro currency. The conversion rate to other currencies is based on the exchange rate in effect on the date of the transaction.
All payments are secure.

 
Exchange and Returns
If you are not satisfied with your order, you may exchange or return it within 15 days from the date of the receipt of your order.
- if you want to exchange or return any item please send us an email with your order confirmation number, the reason for your returns and the items you wish to receive in Exchange (should this be the case).
- you can also process your returns and exchanges via our website using your order confirmation number. 

Please ship your returns to:
Pick a Pic
Avenida da Torre de Belém, 19 - 2ºFte
1400- 342 Lisboa
Portugal

- The item(s) must be in perfect and unused conditions
- Refunds will be made in the original form of payment and can take up to two weeks from the time when the items are received back by Pick a Pic
- The shipping cost of the returned items are of the clientes responsability
- It is not possible to return a gift, only possible to Exchange for an item(s) in the same value or higher and in the maximum period of 15 days


Canceling your order before shipment
You may cancel your order if it has not yet been shipped. If you wish to cancel your order, please contact Pick a Pic to confirm if this is still possible to be done.
To receive information and news about Pick a Pic.
If you are interested in receiving all information and news about Pick a Pic, you can subscribe our newsletter on the home page.
 

Management of disputes
In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel.: 213 847 484;
E-mail: cniacc@unl.pt


Centro de Arbitragem de Conflitos de Consumo de Lisboa
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

For more information please see Portal do Consumidor at www.consumidor.pt


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Terms and conditions
GENERAL ASPECTS
The use of the Website automatically assigns the condition of User and assumes the full and unreserved agreement of all terms included in this Terms and Conditions, in the actual version at each moment that accesses the website. If you do not fully accept any of this conditions, you should not access/use our website. By consulting, using or downloading the content of the website, you are agreeing to comply with the conditions set out in this document.
The User may browse the website without the need for any registration. However, some of the features of the website may be subject to registration.

SITE FEATURES

Registered User
In order to access more features, the User may register on the website. The User must complete a form, which, in addition to optional elements, must indicate the following data:
• First and last name;
• E-mail address;
• Password.

All information provided by the User must be correct and true. The User must update the provided information, whenever it undergoes any changes. The User is entirely responsible for any false, incomplete or incorrect statements made by the User and for the damages they may cause to the company or to third parties, with the information that it provides.
We will not be responsible for any damages resulting from the improper or negligent use of the password defined by the User for access to your account. You must ensure the confidentiality of your password.

Account Functionalities
The Registered User will have access to a personal area, with the data that he indicated at the time of registration.
Through the registration, the User will be able to access the data of its account and to make its change or definitive elimination. You can check your orders, returns and communications with the company.

Products Catalog (E-Commerce)
On the website, if store available, the products are sold by LPT Lda with an office in Avenida da Torre de Belém, Nº19 - 2ºFte 21 590 1160 Lisboa, registered with VAT 510105505. The product information presented on the website is intended only to provide a brief informative summary for best convenience and visitor information.
We take all reasonable efforts to ensure that the information and data contained on the website are accurate and update upon their introduction. However, updating or correcting this information is not guaranteed. We don't guarantee, express or implied, the accuracy or completeness of any information (including information about products and services) included on the website.
We reserve the right to change, delete or move any information on the website at any time without notice.

Users expressly accept and acknowledge that:
• The photographs presented on the website are merely illustrative, and Users should consult detailed information about the products and their features/specifications;
• The price displayed is the recommended price, however, there may be orthography mistakes to which we can not guarantee delivery if this is the case;
• We will use reasonable efforts to include accurate and update product information on the website. But, we can not guarantee it;
• We do not guarantee the stock availability of the products included on the website, nor do we assume responsibility for discontinued articles.

 
PERSONAL DATA AND DATA SECURITY
Please consult our Privacy and Cookies policy.

INTELLECTUAL PROPERTY
Unless otherwise stated, the contents of the website, text, graphics, photographs are copyrighted to the company, and its use is prohibited for commercial or non-commercial purposes.

LIMITATION OF LIABILITY
The User will be responsible for the content of the information sent or transmitted to the website.
It is known to the User that the use of the website may not be 100% secure, and there is a possibility that the information sent/received will be intercepted by unauthorized parties, and the company will not be responsible for communications security failures and will not assume any responsibility for the use your information by third parties.
The User acknowledges that access and browses the website may be disrupted and that website information may contain bugs, errors, technical failures, problems or other limitations. The website may contain links to other pages or be accessed through other pages. The company can not be held responsible for them, namely by the control of the contents, availability, operability or performance.
In the maximum terms permitted by law, the company excludes any liability, direct or indirect, for the use of the website.

FINAL DISPOSITIONS
In case of violation of these Terms and Conditions, we reserve the right to exercise any and all legal action. In addition, we reserve the right to, at its own discretion, cancel your account on the website, with or without notice to you.
The Terms and Conditions of use of the website are regulated in accordance with the laws in force.
If any terms described herein is found to be unlawful, void, or for any reason unenforceable, such terms shall be eliminated or reduced as provided by law, without affecting the validity and enforceability of other terms.
We reserve the right to change these Terms and Conditions without notice. The User is restricted to the version of the Terms and Conditions at the time of its use, so we recommend that you periodically check it.

Privacy Policy
We respect your privacy and recognize the trust you place in us. In this Privacy Policy, we explain who we are, for what purposes we may use your data, how we handle it, who we share it with, how long we keep it, and how to contact us and exercise our rights.
Data will be treated by LPT Lda, VAT 510105505, office at Avenida da Torre de Belém, Nº19 - 2ºFte 21 590 1160 Lisboa, hereinafter "We". This company is responsible for the processing of personal data in compliance with the General Data Protection Regulation. For questions related to the processing of your personal data you should contact us through the following email: pickapic@pickapic.pt

Why do we need your information?
We handle your personal data for the purposes of customer management and marketing. The information that you provide us is intended only to provide you a better service more suited to your profile and needs. As before-mentioned, and for the purposes of delivering orders and customer support contacts, we hereby inform you that your contact information and address will be transmitted to carriers and others subcontracted service providers to fulfill services contracted by our customers.
We will send you information about products and services, these communications will be carried out only with your consent, provided at the time of registration.
If you agree, you will receive marketing communications via email and SMS (when Phone number available).

Consent for processing personal data for the purposes can be revoked at any time.
Your data will be kept until you wish to delete it.

Cookies policy
HOW WE USE COOKIES 

Cookies are used to improve our service. Some of the cookies are essential to ensure the functionality of the website, while others are designed to improve the user's performance and experience.

Essential cookies are designed to:
- remember what you add to the cart
- remember your progress at checkout

Functional cookies are designed to:
- remember your data account
- ensure that your connection is secure
- ensure that the website is consistently displayed
- support by chat

Performance cookies are designed to:
- improve the performance of the website by reducing the number of pages you visit
- improving the user experience

Targeting cookies are intended to:
- allow you to share and enjoy social networks
- send information to other websites to customize the advertising shown.

EXAMPLES OF USING COOKIES:

Cookies are used to improve the service provided to you, for example:
- enable the use of some services such as payment, which would not be possible without cookies
- allow a service to recognize your device so you do not have to constantly provide the same data
- recognize that you have already provided a username and password when connected to the client area so that you do not have to do it every time you go to a page
- accounting for how many people are using a service, we assure that usage is quick
- analyzing data to let us know how you use the services so that we can improve them.

If the user doesn't allow cookies, some pages and features will not work as expected. As an example, you will not be able to use the shopping list.
If you want to delete the cookies already on your computer, look at "Help" section of your browser.
You can learn more about cookies and how to manage them on the site http://www.aboutcookies.org (English) or look at "Help" section of your browser.